Please use this form to contact the Association for any reason

Select the appropriate box below regarding the nature of your inquiry: *

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Contact Us

Thank you for your interest in Heritage Trails HOA. If you need additional information that wasn't available on our website, have questions about the homeowners association and area, or need to contact our property management company, please feel free to use the information provided below.

For account questions or to set up a payment plan, please reach out to the collections team at or 214-705-1615, option 3.

For amenity access, assistance setting up accounts, ACC requests, account questions, etc., please reach out to our Administrative Assistant, Brittany Ball, at or 214-705-1615, option 2.

For questions about violations or to report an issue, please reach out to the Compliance Inspector, Damian Power, at or 214-705-1615, option 6.

For Resale Certificate Request, please visit Legacy South West Property Management website at to request a resale certificate. The normal turnaround time for receiving a Resale Certificate is 10 business days from the time the request is received by our office.

Please Note: When emailing or leaving a message, kindly include your community’s name and property address in the subject line. When calling and leaving a message, kindly include your community’s name, address, phone number, and the reason for your call.

Our office hours are as follows:

Monday to Thursday: 9:00 AM to 5:00 PM
Fridays: 9:00 AM to 3:00 PM

In case of emergencies, please call 972-382-6509. If a non-emergency call is reported to this line, please note your call will be returned the following business day.


    Dial 911 in Event of an Emergency

Property Management:

Legacy Southwest Property Management - Expert Property Management
8668 John Hickman Pkwy., Suite #801
Frisco, TX 75034

Michelle Dando
Community Manager
office: (214) 705-1615​, ext 11

FOR After-Hours EMERGENCIES, please call 972-382-6509 or

Dial Emergency Services at 911

Heritage Trails HOA Board of Directors

You can contact the Board of Directors directly by using the email address below.

    Susan Baldwin , President


Volunteers are always welcome to participate in any or all of the following committees:


What is a Webmaster?

A Webmaster is the administrator of a website.

Generally, a webmaster's responsibilities include:

  • Register and maintain the website's domain name and email addresses
  • Maintain uptime on the web, database, and SMTP farms
  • Design the website, or direct page designers and software developers
  • Monitor the size of the site to ensure allowed bandwidth and disk space is not exceeded
  • Plan future growth, requirements and limitations of the website

The Webmaster cannot answer questions regarding your HOA dues, grant access to the pool, or provide any information about the inner-workings of the HOA, events, budget's, ACC approvals, etc.

If you have an question for the association, please send an email to, otherwise, if you have trouble with the website, please send an email to

Pay Your HOA Dues Online

In partnership with Legacy Southwest Property Management, Cinc is now able to set up one-time payments and recurring payments, debited directly from your checking or savings account held at any US financial institution. Here’s how to get started: